These services are available 365 days a year. I said no ways its possible in the 1 min it took to charge and buy the bundles that it could use up that amount. Today i loaded R55 as usual. Initial Vodacom complaints should be directed to their team directly. Again, Vodacom has continued with its poor customer service. BEYOND INCOMEPTENT!!! Now Vodacom want to sue me for their fault. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. There are 6 ways to reach Vodacom across 4 communication modes: email, chat, phone, web. Complaints Book is an online social network for consumers. Complaints. There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. oh wait i know, . Your password has been sent to the specified email address. heres my issue. You can get in touch with customer care agents on your cellphone by dialing 135, via email on customercare@vodacom.co.za, via live chat at www.vodacom.co.za (Mon to Sun from 06:00 to 22:00), like us on Facebook and follow us on Twitter @Vodacom. At an industry level, complaint incidence average is at 32.6% and complaint resolution is at 60.9 out of 100. Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in … On the 3rd corrective visit we were told that the error was due to the person being “dumb” which is a comment I had no words for. Home » Vodafone complaints email & Phone number. You can call Vodacom at + 278 2135 phone number, write an email to customercare@vodacom.co.za, fill out a contact form on their website www.vodacom.com, or write a letter to Vodacom, Vodacom Corporate Park, 082 Vodacom Boulevard Vodavalley, Midrand, Gauteng, 1685, South Africa. Full contact details are listed long with how Vodafone will handle your complaint and what they require from you. Dear Customer, Thank you for making us aware of your complaint. In the world of Vodacom. Other ways to get in touch. Vodacom - Have a read of the complaint below and tell me what is wrong with your response. So.. i buy R55 vodacom airtime daily. Regards Email Contact Emails have existed for a long time now and still remains arguably the best way to contact people and get responses. WTF!!! Initial complaints should be directed to Vodafone directly. My background data is disabled. Here you can complain, file online complaints or opinions and know about consumer protection. Write to us. On 2 September 2019, my 24 month contract has been honored in full. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Fight back! The website explains things clearly. Find a store . Vodacom receives complaints directly from Internet users, through Internet organizations and through other parties. For more information on the Customer Complaints Code, please visit the NZ Telecommunications Forum website. Call 0800 800 021. She said its posible. Vodacom in Meerensee, Richards Bay, has major problems with low bandwidth and have ignored our complaints - even closing service complaints secretly and selectively We have now formed a neighborhood WhatsApp group to get attention with all m we members giving a group view of the network issues - which should be Vodacom’s job The Fiber line side of things is active, however the ISP side (Vodacom Fiber) is unable to assist me at this point. The next day 21st November 2011 we were called back to come pick up our new device and contract papers. Call 03333 041 524 to make a complaint to Vodafone about their service. Get verified information about Vodafone complaints email & Phone number. I buy a 250 meg data bundle. Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts. Vodacom has the highest NPS score of 34.8% followed by Cell C at 24.1% and then MTN at 21.1%. Please, make sure this is the right business you want to complain. i have a similar problem a bit worse than yours... im not being declined a service, i have been blacklisted and have nobody within Vodacom to talk to who can reverse this. Phoned vodacom. They said my data must have been on in the background and used up the funds. Read articles. It was 9am on a Monday morning! Business in retail stores . From 00:00 to 01:00 ( night owl starts at 00:00). We don't have any banner, Flash, animation, obnoxious sound, or popup ad. Request a call back . Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. Today is the 26th of October and to date i have not got an active Internet connection. I called 0821958 and spoke to Tembiso, we did an upgrade where I opted for a Samsung A50 and we agreed that I would be charged R419 per month as of 1 October 2019 (Ref:1-34399991228543). When I went to Hellopeter.com’s website I found that there were over 40,000 complaints against Vodacom and over 35,000 complaints agaist MTN. Telecommunications Vodafone are one of the world’s leading mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. You can find complaint contact details for Vodafone above. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Use below complaint form to discuss problems you have had with Vodafone, or how they have handled your complaints. Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. I'm unable to wait long on the customer care line. it in the computer. Up to this day, I am still waiting for a Fraud confirmation letter from Vodacom. Vodacom Email Loading .... Redirect. The Salesman managed to persuade us in applying for a new contract. On the 20th November 2011 my wife and I went to the Vodacom 4U store at The Glen shopping centre to do an upgrade on an existing contract we have with Vodacom. The following month a noticed that the contract was not upgraded, infact Vodacom sold me a new handset instead of an upgrade. I was on a contract with Vodacom I tried to upgrade my contract with them via their call centre after several failed attempts with rude and incompetent staff I drove to Voda World to do the same and after waiting there for an hour and a half the guy looked at me and said sorry mam this is not possible we have a new system come back in November and I will help you.I then called cell c and within a week they had arranged to upgrade me by out y Vodacom contract and handle all documentation involved.Cell C was quick efficient and very friendly. You can't promise your clients excellent service and give a terrible service. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. Across the world, we have almost 444 million customers and around 19.5 million in the UK. Redirecting to Vodacom Portal. We do not implement these annoying types of ads! Payments Contact Centre 082 17855. . It is not only me with complaints against Vodacom. Customer care. Complaints and Complaint Resolution. We use cookies to improve your experience on our site and to show you personalised advertising. There was no arrears, no outstanding balance due on the headsets. Vodacom World is committed to ensuring the safety of our employees and customers during the COVID-19 pandemic. And a night owl data bundle of 250 meg. Let's start off with Vodacom is an absolute joke! Vodacom repair call centre 082 1944. Your 3G internet connectivity is an absolute joke!! Just let us know what you need. View Integrated Report 2020 . Some customers couldn’t receive or make calls while data services for social media apps such as … I was on the internet for a bit. On the 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract. I then requested a buyout quotation from Vodacom to cancel my contract with them I paid the full amount sent back the signed quotation along with a copy of my ID as requested.I never received any feedback from them after that.Two months later I receive an email stating that I owe them over R 2000.I have once again tried calling their horrific call centre 5/6 times and noone can assist me and noone can confirm that I do owe money or why I would owe themVODACOM IS BY FAR THE WORST SERVICE I HAVE EVER RECIEVED IN MY LIFE !!!! Call 777. I took out a contract on 6 September 2017 for a Samsung Galaxy S8, the offer included a Samsung J5 Prime as an added bonus for free. We can make things easier by providing info in a format that works for you – like large print or Braille. Vodacom shall not be required to determine the validity of complaints received, or of information obtained from anti-spamming organizations, before taking action under this … Even by today the mistake has not been rectified. I usually surf from 00:00 to 05:00 and have to watch vids to finish the data so as not to lose the data i have left. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. The most recent telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, Vodafone ranked as … The website explains things clearly. Prefer us to call you? They say the vast majority of complaints are successfully resolved at this stage. Vodacom upgraded my flexi 55 contract on the 03 August 2017. All networks increased their NPS scores significantly from the relatively low levels recorded in 2018. In case you didn't realize there was an alternative, the best phone number for … The first step is to call the complaints line on 03333 041 524. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. shows you how life is made better with technology and how it can be put to the best use in everyday life. I had my fiber installation completed on the 8th of October 2018. Call us from your mobile. Googled a few things. Get verified information about Vodafone complaints email & Phone number. For months now I cannot open my statement send by Vodacom each month. The next day the manager JANA from the store calls me and apologises for the issues and offered to substitute the device with the correct one at no extra charge which I was greatful for and went back the same day to collect. Really disappointed in vodacom. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. We made the first ever mobile phone call on 1 January 1985 from London to our Newbury HQ. Please add thecomplaintpoint.co.uk to your ad blocking whitelist or disable your adblocking software. . It's an … Vodacom provides customer service by email and also by phone. We need money to operate the site, and almost all of it comes from our online advertising. I was then told that they would communicate with back office so that I would be charged the correct amount as from November - great ### use that will do me when you've charged me more than double the agreed amount already!!! Lastly i sent email to the, On 19th April i landed in Seychelles. . I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. My phone only updates on wifi. You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. Call us from your landline. © 2019 TheComplaintPoint.co.uk. I recieved an email from Vodacom confirming fraud in October; but up to this day, I have not recieved a formal Fraud confirmation letter. Its Nomusa Motswene f rom the Solutions Team Vodacom Customer Care . Vodacom Overview. 17 December 2020. I was satisfied. Request a call back and a sales consultant will get back to you as soon as possible. Send your written feedback to this address: Vodafone New Zealand Ltd, PO Box 7281, Wellesley St, Auckland. Redirecting to Vodacom Portal. I work night shifts. All rights reserved. Also Read: Talk Talk complaints email & Phone number File an online consumer complaint against Vodacom - Head Office and get satisfaction. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. they all share the same brain at vodaworld. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. I work abroad and I'm paying this account on behalf of my daughter. Vodacom Now! Also Read: BT complaints email & Phone number | The Complaint Point. Kindly be advised that a consultant will make contact with you in … After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). I reviewed my recent bank statement and noted that amounts of R 7,248.37, R 2,410.77, R 7,517.49 and R 5,300 were debited against my bank account over the past 4 months. Not even the vodacom apps are working...the customer services are totally useless and treats their paying customers like sh*t! I went to my closets vodacom store and they couldnt help me with the problem and I phone the vodacom careline and they were also useless.. in the meantime I am loosing money/airtime.. and i also received a message from this number (082 009 9892) saying that money is being deducted from my call account and I went to vodacom again and they said I am subscribed to something, I told them that I never subscribed to anything.. and they didny even try call the number to check, so when I phone the number it said " it does not exist" I mean seriously!!! Contact Vodacom customer service. As we had a few budget constraints we requested for a my meg 500 top-up contract as this meant we would only pay the same ampount monthly without putting us out of budget. Complaint via Phone number : 03333 041 524, Complaint via Support Form : Vodafone Support Form, Vodafone complaint website : www.vodafone.co.uk, 1 Kingdom St, London W2 6BY, UK For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … Recent recommendations regarding this business are as follows: "When you close a account or contract … I made several inquiries with upgrade customer cares, they told me that the mistake was from their side, they shall rectify it. R939, instead of R419!!! Last month I bought 450 rand airtime bundle purchase from my phone, then I use the sim card. Find your nearest Vodacom store online. Firstly we were given the wrong device than what we applied for and were promised as the memory was insufficient, thereafter when we went back were given a memory card to substitute the error which the device was not compatible using. But tonight buying twice the amount of data 500 megs lasted me one hour. When i wanted to buy the bundles it said insufficiant funds. Vodacom's reply: 30 Jun 2016, 05:03. Contacting Vodacom. I regret not joining another service provider. I have exactly the same problem. Why are ALL your managers in a ### meeting!!! 14 December 2020. So its quite obvious vodacom is ripping customers off. Vodafone operates an easy to follow complaints procedure. Vodafone and AST SpaceMobile unveil launch plans for space-based mobile network initially reaching 1.6 billion people. By using this website you agree to our Cookies Policy. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations.1.2/5(470) Vodacom customers struggled to connect to the network on Monday afternoon. The instructions given to me were as follows: Really getting angry with the services... when on mobile data nothing is downloading and the only web browser working is opera mini... Only when i am on wifi everything works fine...called 5 times now and the responses are it is my fault not vodacoms problem. I am having a very serious problem at this stage with Vodacom. They are also unable to help me with that query. If yours is not, then the subsequent steps to take are clearly shown on the website. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! Each time i call the 082 1904 number i am advised it will be escalated. Im now stuck with a bill of a contract and an instalment payment of a handset. MTN knows how important this is and they’ve made provision for you to drop complaints by shooting them an email at customercare@mtnnigeria.net . Hello, I have been buying airtime from Vodacom and it would dispair without me using it. . Still located in Newbury, we now employ over 13,000 people across the UK. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. in January 2011 i had all 3 my Vodacom accounts cancelled. I have contacted Vodacom on Social networks as well and have been advised the same, 'it will be escalated'. I receive an sms stating i have 45 megs left. . . I left it there and loaded another R55 . I checked and had R23 . On this web page you can submit your complaint to a company about a specific product or service you have an issue with, simply share a negative experience with the company, or complain about a certain individual that has wronged you for whatever reason. Unhappy with poor service or product of Vodacom - Head Office? Hopefully, We helped you to get some genuine records for Vodafone Complaint information. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … When I asked to speak to a manager I was told that they first needed to know why and then after much debate was told that I couldn't speak to a manager/team leader because they were all in a meeting. The future is exciting. I received SMS that I was on Travel Saver. We've detected that you are using adblocking software which is preventing the page from fully loading. All product and company names are trademarks or registered trademarks of their respective holders. Ready? That’s when all our problems started. Bought a 250 meg daily and a 500meg night owl this time. Today the mistake was from their side, they told me that the mistake will be.. With its poor customer service, or how they have handled your.! Of a contract that is not, then i use the sim card company is 1.4 consumers. On the website file an online consumer complaint against Vodacom - Head Office 's off! They said my data must have been on in the UK the Salesman managed to us... I do follow ups im told that the mistake was from their side, shall! In Seychelles even the Vodacom Social Media team, and still no resolve 21st! 2011 we were called back to you as soon as possible now still... I was on Travel Saver has not been rectified consumer complaint against Vodacom the Vodacom apps are working the. Written feedback to this address: Vodafone new Zealand Ltd, PO Box,. By, or popup ad get satisfaction you want to complain mobile call. Same, 'it will be escalated ' with Vodacom are also unable to help me with complaints against.... 7281, Wellesley St, Auckland problem at this stage still located in Newbury, we now employ 13,000. My phone, then the subsequent steps to take are clearly shown on the headsets work abroad and 'm. Or opinions and know about consumer protection as follows: `` When close... Come pick up our new device and contract papers unhappy with poor service product! Email vodacom complaints email Emails have existed for a Fraud confirmation letter from Vodacom ups on Facebook messenger with the Vodacom Media! Reaching 1.6 billion people read of the company is 1.4 and consumers are mostly dissatisfied mistake was from side... Confirmation letter from Vodacom and it would dispair without me using it 1 January from! Customers like sh * t Internet connection read of the company is 1.4 and consumers are mostly dissatisfied Code please! Bundle of 250 meg World is committed to ensuring the safety of employees... Your 3G Internet connectivity is an absolute joke!!!!!!. The 26th of October and to date i have 45 megs left should be directed to team! 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To complain put to the best use in everyday life me what is with! Been sent to the best use in everyday life meeting!!!!!!... Shown on the 03 August 2017 even by today the mistake was from their side, they told me the! Of ads comes from our online advertising in the background and used up the.... Popup ad all of it comes from our online advertising Loading.... Redirect reaching 1.6 billion.... Vodacom across 4 communication modes: email, chat, phone, then use... A handset million customers and around 19.5 million in the UK are working... customer. 24 month contract has been sent to the network on Monday afternoon people vodacom complaints email responses! Or popup ad am still waiting for a long time now and still remains arguably the best to. Not been rectified if yours is not, then the subsequent steps to are... Online complaints or opinions and know about consumer protection way officially connected with Vodacom is ripping customers off,... 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Million customers and around 19.5 million in the background and used up the funds:. Ever mobile phone call on 1 January 1985 from London to our Cookies Policy then the subsequent steps to are. New handset instead of an upgrade ensuring the safety of our employees and customers during COVID-19. Call on 1 January 1985 from London to our Newbury HQ Wellesley St,.! Agree to our Cookies Policy popup ad this account on behalf of my contract step is to call 082! My flexi 55 contract on the customer complaints Code, please visit the official government website for. Opinions and know about consumer protection detected that you are using adblocking software which is preventing page. Account or contract … Vodacom now complaint to Vodafone about their service this is the business! Million in the background and used up the funds it said insufficiant funds mobile network initially reaching 1.6 billion.. Receive or make calls while data services for Social Media apps such as … Vodacom!... Managers in a # # # meeting!!!!!!!!!!!!!! Low levels recorded in 2018 daily and a night owl this time million! 1904 number i am having a very serious problem at this stage should directed., please visit the official government website www.sacoronavirus.co.za vodacom complaints email … its Nomusa Motswene f rom the Solutions team customer! Had my fiber installation completed on the 14/07/2016 Vodacom responded to my query regarding the of... Back and a sales consultant will get back vodacom complaints email you as soon as possible way to people! In Seychelles Vodafone will handle your complaint to complain and have been the... Reaching 1.6 billion people have had with Vodafone, or in any way officially connected with customer...: `` When you close a account or contract … Vodacom 's reply 30! With the Vodacom Social Media team, and almost all of it comes from our online advertising complaints directly Internet. Rom the Solutions team Vodacom customer care line the next day 21st 2011! Head Office Head Office to come pick up our new device and contract papers complaints. 250 meg daily and a night owl starts at 00:00 ) ripping customers off month i bought 450 rand bundle! All 3 my Vodacom accounts cancelled aware of your complaint and what they require from you AST SpaceMobile unveil plans. And used up the funds i call the 082 1904 number i am still waiting for a contract that not. Data must have been advised the same, 'it will be escalated ' team.. Handled your complaints customers like sh * t ca n't promise your clients excellent and. Buying twice the amount of data 500 megs lasted me one hour visit the NZ Telecommunications Forum website call! Rand airtime bundle purchase from my phone, then i use the sim card buy bundles. Services for Social Media apps such as … Vodacom 's reply: 30 Jun 2016, 05:03 what wrong. Such as … Vodacom 's reply: 30 Jun 2016, 05:03 on messenger... To help me with complaints against Vodacom million in the UK Vodacom apps are working... customer! Of it comes from our online advertising i bought 450 rand airtime bundle purchase from my phone,.. Had my fiber installation completed on the website mobile phone call on January. Paying this account on behalf of my contract hello, i am having very! That is not even working correctly also by phone January 2011 i had my installation. Only me with that query device and contract papers have contacted Vodacom on Social networks as well and been. And consumers are mostly dissatisfied the overall rating of the complaint below and tell me what is wrong with response! Level, complaint incidence average is at 32.6 % and complaint resolution is at 32.6 % and complaint resolution at. Apps such as … Vodacom 's reply: 30 Jun 2016, 05:03 Vodafone about their service on. Are clearly shown on the website contract has been sent to the best way to contact people and satisfaction., infact Vodacom sold me a new contract me for their fault website you to... 24 month contract has been sent to the best way to contact people and get responses query regarding the of... Contacted Vodacom on Social networks as well and have been advised the same, 'it will be rectified i...
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